Terms of Service

1 General Provisions

These Terms of Service ("Terms") govern the use of the Orca SaaS platform ("Platform"). By using the Platform, you agree to these terms.

1.1. Definitions

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1.2. Acceptance of Terms

By using the Platform, you declare and undertake that you have read, understood, and accepted these Terms of Service and Privacy Policy.

2 Registration and Account Security

2.1. Account Creation

You need to create an account to receive services through the Platform. You must provide accurate, current, and complete information during registration.

2.2. Account Responsibility

• You are solely responsible for your account security
• You should not share your password with others
• You must immediately notify us if you detect unauthorized access to your account
• You are responsible for all actions performed through your account

2.3. Age Restriction

You must be at least 18 years old or have legal guardian consent to use our platform.

3 Use of Services

3.1. License Rights

We grant you a limited, revocable, non-transferable, non-sublicensable license to use the Platform, subject to your compliance with these Terms.

3.2. Acceptable Use

When using the Platform, you must comply with the following rules:

• Act in accordance with laws and regulations
• Respect the rights of others
• Do not compromise platform security
• Do not misuse or abuse the services
• Do not send spam or unwanted content

3.3. Prohibited Activities

The following activities are strictly prohibited:

• Attempting to bypass the Platform's security features
• Using automated systems or bots (unless permitted)
• Gaining unauthorized access to other users' accounts
• Distributing malware, viruses, or malicious code
• Attempting to disrupt the Platform's operation
• Violating copyright or intellectual property rights

4 Payment and Billing

4.1. Paid Services

Some of our services are paid. By subscribing to paid services, you agree to pay the specified fees.

4.2. Pricing

• Prices are as stated on the website and may change
• Price changes do not affect your existing subscriptions
• All prices are shown in TRY and include VAT unless otherwise stated

4.3. Payment Methods

Payments can be made by credit card, debit card, or other methods accepted by the platform.

4.4. Cancellation and Refunds

• You can cancel your subscription at any time
• Cancellation takes effect at the beginning of the next billing period
• Except in special cases, paid fees are non-refundable
• If you cancel within 14 days, you may request a refund subject to conditions

5 Intellectual Property Rights

5.1. Platform Content

The intellectual property rights of all content, design, logos, software, and other materials on the Platform belong to Orca SaaS or its licensors.

5.2. User Content

You own the intellectual property rights to content you upload to the Platform. However, you grant us a limited license to use your content on the platform.

5.3. Copyright Protection

• Content that violates copyright is immediately removed
• Repeated violations may result in account closure
• Violation notifications are evaluated in accordance with legal procedures

6 Privacy and Data Protection

6.1. Personal Data

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6.2. Data Security

We use industry-standard security measures to ensure the security of your data.

6.3. Cookies

We use cookies to improve your platform experience. For more information, please review our Privacy Policy.

7 Service Guarantee and Liability Limitations

7.1. Service Guarantee

We provide the Platform "as is" and "as available". We do not guarantee that the service will be uninterrupted, error-free, or secure.

7.2. Limitation of Liability

7.3. User Responsibility

• Your use of the Platform is entirely at your own risk
• You are advised to regularly back up your data
• You must keep your security measures up to date

8 Service Changes and Termination

8.1. Service Changes

We reserve the right to change, suspend, or terminate the Platform and our services at any time.

8.2. Changes to Terms

We may update these Terms of Service at any time. We will notify you of significant changes.

8.3. Account Termination

• You can close your account at any time
• We have the right to close your account if you violate the terms
• When your account is closed, your data is processed in accordance with our privacy policy

9 Dispute Resolution and Applicable Law

9.1. Applicable Law

These Terms are subject to and shall be interpreted in accordance with the laws of the Republic of Turkey.

9.2. Competent Courts

Istanbul (Çağlayan) Courts and Enforcement Offices have jurisdiction over disputes arising from these Terms.

9.3. Dispute Resolution

If you experience any problems, we kindly ask you to first contact our customer service and try to find an amicable solution.

10 Other Provisions

10.1. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the use of the Platform.

10.2. Waiver

Our failure to exercise any right does not mean we have waived that right.

10.3. Severability

If any provision of these Terms is deemed invalid, the remaining provisions remain in effect.

10.4. Assignment

You may not assign your rights under these Terms without permission. We may freely assign our rights.