Distance Sales Agreement
Legal agreement and terms regarding the sale and delivery of OrcaSaaS software services
Effective Date: November 29, 2025Contract Information
This Distance Sales Agreement has been concluded between the parties in accordance with the Consumer Protection Law and Distance Contracts Regulation. The BUYER declares that they have read and been informed about the preliminary information specified in this agreement.
Contract Date: This agreement enters into force on the date of service purchase.
1 Parties
SELLER (Service Provider)
Company Name: Orca SaaS Technology Inc.
Address: Maslak, Büyükdere Ave. No:255 Nurol Plaza B02 Block Floor:16 Sarıyer/Istanbul
Phone: +90 850 123 45 67
Email: support@orcasaas.com
Registration No: 0123456789012345
BUYER (Customer)
The personal and contact information provided by the service purchaser during registration is an integral part of this agreement.
2 Subject of Agreement
The subject of this agreement is to determine the rights and obligations of the parties regarding the sale and delivery of software services (SaaS - Software as a Service) provided by the SELLER to the BUYER.
OrcaSaaS is a cloud-based software service (SaaS). Digital service access is provided, not a physical product.
3 Service Information and Pricing
Package Options
The BUYER will have access to the following services for the purchased package:
| Package | Features | Price (Monthly) |
|---|---|---|
| Starter | Basic features, 1 user, 1,000 targets | $49 + VAT |
| Professional | Advanced features, 5 users, 10,000 targets | $199 + VAT |
| Enterprise | All features, unlimited users, dedicated support | Custom Pricing |
Payment and VAT
The prices specified above are net prices and do not include VAT. The applicable VAT rate will be applied during invoicing.
4 Payment and Delivery Terms
Payment Methods
- Credit Card (Visa, Mastercard, American Express)
- Bank Transfer
- Corporate Invoice Payment
Service Delivery
OrcaSaaS is a cloud-based software service. After payment confirmation, your account is automatically activated and you gain immediate access to the service.
Activation Time
Instant activation for credit card payments. For wire transfers, activation within 2 business days after payment receipt.
5 Right of Withdrawal
The BUYER has the right to withdraw within 14 (fourteen) days if the performance of the service has not started.
Important: The right of withdrawal ends when the service is put into use. Subscription activation and platform usage means the service has been performed.
Exercising the Right of Withdrawal
- Notify your intention to exercise the right of withdrawal via email to support@orcasaas.com
- Your request will be evaluated and approved within 24 hours
- The amount paid will be refunded within 14 days
Cases Where the Right of Withdrawal Cannot Be Used
- Performance of the service has started (active use of the platform)
- Digital content has been delivered with the BUYER's consent
6 Return and Cancellation Terms
Subscription Cancellation
The BUYER can cancel the subscription at any time. Cancellation takes effect at the end of the current period and no refund is made for the paid period.
Refund Process
In cases where the right of withdrawal is valid, your payment refund will be made within 14 days from the approval date.
Refund Period
After your refund request is approved, the payment will be refunded within 14 days. Bank processing times may take an additional 2-3 business days.
7 Rights and Obligations of Parties
SELLER's Obligations
- Provide the service continuously and securely
- Protect customer data under the privacy policy
- Provide technical support and customer service
BUYER's Obligations
- Fulfill payment obligations on time
- Comply with terms of use and not misuse the service
- Ensure security of account information
8 Dispute Resolution
For disputes arising from this agreement, consumer arbitration committees and consumer courts within the monetary limits determined by the Ministry are authorized.
Consumer Arbitration
Applications can be made to the consumer arbitration committee within the monetary limits determined for 2025. Istanbul Consumer Arbitration Committee and Istanbul Consumer Courts are authorized.
9 Personal Data Protection
The SELLER processes and protects the BUYER's personal data within the scope of the Personal Data Protection Law. For detailed information, please review the Privacy Policy.
10 Contract Amendments
The SELLER reserves the right to change these contract terms. Changes will be notified to the BUYER via email and will take effect after 30 days.
Acceptance of Agreement
The BUYER declares and undertakes that by approving this agreement electronically, they are informed about the basic characteristics, sales price, payment method, and delivery conditions of the service.